1. Voluntary 30-Day Return Policy

You may request a return within 30 days after receiving your order. This voluntary policy applies in addition to your mandatory statutory rights and does not restrict them.

For a return requested after the statutory withdrawal period has expired, the item must be unused, unworn and in its original condition. All tags, accessories, protective materials and original packaging must be included. Proof of purchase is required.

MARVELLO may decline a voluntary return where these conditions are not satisfied, without affecting any mandatory rights you may have.

2. Statutory Right Of Withdrawal

Consumers purchasing online generally have the right to withdraw from the purchase within 14 days without giving a reason. For goods, the withdrawal period normally begins on the day after the consumer, or a person designated by the consumer, receives the goods.

To meet the deadline, it is sufficient to send a clear statement of withdrawal before the 14-day period expires. You may use the return request function or contact Client Services by email.

After notifying MARVELLO, the goods must be returned without undue delay and no later than 14 days from the date of the notification.

3. Requesting A Return

Submit a return request through your customer account or contact clientservices@marvello.eu. Please include your order number and identify the item you wish to return.

Client Services will provide the applicable return instructions and, where available, a prepaid return label.

Please wait for the return instructions before dispatching the item. This does not limit your right to notify MARVELLO of a statutory withdrawal within the applicable deadline.

4. Return Shipping

Unless MARVELLO confirms otherwise, the customer bears the direct cost of returning an item when exercising the statutory right of withdrawal or using the voluntary 30-day return policy.

Where MARVELLO provides a prepaid return label, the applicable return shipping cost will be communicated before the return is dispatched and may be deducted from the refund.

MARVELLO bears reasonable return costs where the item is defective, damaged in transit or supplied incorrectly.

5. Condition And Handling

During the statutory withdrawal period, you may examine the item only to the extent reasonably necessary to establish its nature, characteristics and function.

If the item has been handled beyond what is necessary, MARVELLO may make a proportionate deduction for any diminished value, as permitted by applicable law.

The stricter unused-condition requirements stated in Section 1 apply to MARVELLO’s voluntary return service after the statutory withdrawal period has expired.

6. Exceptions

The statutory right of withdrawal may not apply to goods made to the consumer’s specifications or clearly personalised, and to any other category excluded by mandatory law.

Personalised, altered, specially commissioned or final-sale items are not accepted under MARVELLO’s voluntary 30-day policy unless defective or supplied incorrectly.

A reduced price does not remove any mandatory statutory right, including the right of withdrawal where applicable or the right to complain about a defective item.

7. Refunds Following Withdrawal

Where the statutory right of withdrawal is exercised, MARVELLO will reimburse payments received for the returned goods, including the cost of MARVELLO’s least expensive standard delivery option. Any additional cost resulting from a more expensive delivery option selected by the customer is not reimbursed.

Reimbursement will be made without undue delay and no later than 14 days after MARVELLO is informed of the withdrawal. MARVELLO may withhold reimbursement until the goods have been received or the customer has supplied evidence that they have been returned, whichever occurs first.

Refunds are made using the original payment method unless another method is expressly agreed.

8. Refunds Under The Voluntary Policy

Returns submitted under MARVELLO’s voluntary policy are inspected after arrival. Once approved, the purchase price of the returned item will be refunded to the original payment method.

Original delivery charges are not refunded for voluntary returns made after the statutory withdrawal period, unless MARVELLO states otherwise or mandatory law requires reimbursement.

Bank and payment-provider processing times may affect when the refunded amount becomes visible.

9. Defective, Damaged Or Incorrect Items

Contact Client Services as soon as reasonably possible if an item is defective, damaged in transit or different from the item ordered. Include the order number, a description of the issue and photographs where relevant.

Consumers in Sweden have mandatory rights under the Swedish Consumer Sales Act, including the right to complain about an original defect within the statutory complaint period. These rights are separate from the voluntary return policy and the right of withdrawal.

Nothing in this Policy excludes or limits rights that cannot lawfully be excluded or limited.

10. Exchanges

MARVELLO does not currently offer direct exchanges. To obtain another item, submit a return request and place a separate order, subject to availability.

This exchange process does not affect any statutory remedy available for a defective or incorrectly supplied item.

11. Uncollected Orders

Failure to collect a parcel does not by itself constitute a valid exercise of the statutory right of withdrawal.

Please notify MARVELLO clearly if you wish to withdraw from the purchase. MARVELLO may charge reasonable costs caused by an uncollected shipment where permitted by applicable law and disclosed in the applicable terms.

12. Contact

Questions, return requests and complaints may be directed to:

MARVELLO
clientservices@marvello.eu