/* =========================================================
MARVELLO — RETURNS POLICY
SWEDISH / EU CONSUMER LAW VERSION
========================================================= */
.marvello-returns,
.marvello-returns * {
box-sizing: border-box;
}
.marvello-returns {
--mr-bg: #ffffff;
--mr-text: #080808;
--mr-muted: rgba(8, 8, 8, 0.66);
--mr-soft: rgba(8, 8, 8, 0.46);
--mr-line: rgba(8, 8, 8, 0.075);
--mr-purple: #3b1e4a;
--mr-font: "Helvetica Neue", Helvetica, Arial, sans-serif;
width: 100vw;
margin-left: calc(50% - 50vw);
overflow: hidden;
background: var(--mr-bg);
color: var(--mr-text);
font-family: var(--mr-font);
font-weight: 400;
-webkit-font-smoothing: antialiased;
-moz-osx-font-smoothing: grayscale;
}
.marvello-returns h1,
.marvello-returns h2,
.marvello-returns h3,
.marvello-returns p,
.marvello-returns a,
.marvello-returns span,
.marvello-returns address,
.marvello-returns li,
.marvello-returns strong {
font-family: var(--mr-font) !important;
font-style: normal;
}
.marvello-returns h1,
.marvello-returns h2,
.marvello-returns h3,
.marvello-returns p {
margin-top: 0;
}
.marvello-returns a {
color: inherit;
}
.mr-shell {
width: min(100%, 1180px);
margin: 0 auto;
padding-left: clamp(22px, 5vw, 72px);
padding-right: clamp(22px, 5vw, 72px);
}
/* HERO */
.mr-hero {
display: flex;
align-items: center;
justify-content: center;
min-height: 310px;
padding-top: 92px;
padding-bottom: 48px;
text-align: center;
}
.mr-hero-inner {
width: 100%;
max-width: 700px;
}
.mr-title {
margin: 0;
font-size: clamp(26px, 3vw, 34px);
font-weight: 300;
line-height: 1.22;
letter-spacing: 0.165em;
text-transform: uppercase;
}
.mr-intro {
max-width: 610px;
margin: 22px auto 0;
color: var(--mr-muted);
font-size: 11.5px;
line-height: 1.82;
letter-spacing: 0.015em;
}
/* QUICK OVERVIEW */
.mr-overview {
padding-bottom: 66px;
}
.mr-overview-box {
display: grid;
grid-template-columns: repeat(3, 1fr);
}
.mr-overview-item {
min-height: 108px;
padding: 25px 22px;
border: 1px solid var(--mr-line);
background: #ffffff;
text-align: center;
}
.mr-overview-item + .mr-overview-item {
border-left: 0;
}
.mr-overview-label {
margin: 0 0 9px;
color: var(--mr-soft);
font-size: 7.5px;
line-height: 1.5;
letter-spacing: 0.21em;
text-transform: uppercase;
}
.mr-overview-value {
margin: 0;
color: var(--mr-text);
font-size: 11px;
font-weight: 400;
line-height: 1.55;
letter-spacing: 0.075em;
text-transform: uppercase;
}
/* POLICY CONTENT */
.mr-policy {
padding-bottom: 56px;
}
.mr-policy-heading {
max-width: 700px;
margin: 0 auto 34px;
text-align: center;
}
.mr-policy-heading h2 {
margin: 0;
font-size: 19px;
font-weight: 300;
line-height: 1.4;
letter-spacing: 0.15em;
text-transform: uppercase;
}
.mr-policy-heading p {
max-width: 560px;
margin: 15px auto 0;
color: var(--mr-muted);
font-size: 10.5px;
line-height: 1.78;
}
.mr-grid {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 14px;
}
.mr-card {
min-height: 0;
padding: clamp(28px, 3.25vw, 40px);
border: 1px solid var(--mr-line);
background: #ffffff;
}
.mr-card h3 {
margin: 0 0 16px;
color: var(--mr-text);
font-size: 11px;
font-weight: 400;
line-height: 1.5;
letter-spacing: 0.125em;
text-transform: uppercase;
}
.mr-card p,
.mr-card li {
color: var(--mr-muted);
font-size: 11px;
line-height: 1.78;
letter-spacing: 0.005em;
}
.mr-card p {
margin: 0 0 12px;
}
.mr-card p:last-child {
margin-bottom: 0;
}
.mr-card ul {
margin: 0 0 14px;
padding-left: 18px;
}
.mr-card li {
margin-bottom: 8px;
}
.mr-card li:last-child {
margin-bottom: 0;
}
.mr-card a {
color: var(--mr-text);
text-decoration: underline;
text-decoration-thickness: 1px;
text-underline-offset: 4px;
}
.mr-emphasis {
margin-top: 16px !important;
color: rgba(8, 8, 8, 0.79) !important;
}
.mr-address {
display: block;
margin: 16px 0 0;
color: rgba(8, 8, 8, 0.72);
font-size: 9px;
line-height: 1.8;
letter-spacing: 0.085em;
text-transform: uppercase;
}
/* RETURN ACTION */
.mr-action {
padding-top: 46px;
padding-bottom: 72px;
text-align: center;
}
.mr-action-inner {
max-width: 650px;
margin: 0 auto;
}
.mr-action-eyebrow {
margin: 0 0 14px;
color: var(--mr-soft);
font-size: 7.5px;
line-height: 1.5;
letter-spacing: 0.23em;
text-transform: uppercase;
}
.mr-action h2 {
margin: 0;
font-size: clamp(23px, 2.8vw, 31px);
font-weight: 300;
line-height: 1.3;
letter-spacing: 0.155em;
text-transform: uppercase;
}
.mr-action-description {
max-width: 520px;
margin: 18px auto 0;
color: var(--mr-muted);
font-size: 11px;
line-height: 1.78;
}
.mr-action-note {
max-width: 500px;
margin: 10px auto 0;
color: var(--mr-soft);
font-size: 7.5px;
line-height: 1.65;
letter-spacing: 0.08em;
text-transform: uppercase;
}
.mr-button {
display: inline-flex;
align-items: center;
justify-content: center;
width: min(100%, 350px);
min-height: 50px;
margin-top: 26px;
padding: 15px 30px;
border: 1px solid var(--mr-purple);
border-radius: 0;
background: var(--mr-purple);
color: #ffffff !important;
font-size: 9px;
line-height: 1.4;
letter-spacing: 0.19em;
text-align: center;
text-decoration: none;
text-transform: uppercase;
transition:
background-color 0.25s ease,
border-color 0.25s ease;
}
.mr-button:hover,
.mr-button:focus-visible {
border-color: #080808;
background: #080808;
}
.mr-contact {
display: inline-block;
margin-top: 19px;
padding-bottom: 3px;
border-bottom: 1px solid rgba(8, 8, 8, 0.45);
color: rgba(8, 8, 8, 0.72);
font-size: 8px;
line-height: 1.5;
letter-spacing: 0.14em;
text-decoration: none;
text-transform: uppercase;
}
/* MOBILE */
@media (max-width: 760px) {
.mr-shell {
padding-left: 20px;
padding-right: 20px;
}
.mr-hero {
min-height: 264px;
padding-top: 80px;
padding-bottom: 40px;
}
.mr-title {
font-size: 25px;
letter-spacing: 0.14em;
}
.mr-intro {
max-width: 345px;
margin-top: 19px;
font-size: 10.5px;
line-height: 1.76;
}
.mr-overview {
padding-bottom: 48px;
}
.mr-overview-box {
grid-template-columns: 1fr;
}
.mr-overview-item {
min-height: auto;
padding: 21px 18px;
}
.mr-overview-item + .mr-overview-item {
border-left: 1px solid var(--mr-line);
border-top: 0;
}
.mr-overview-label {
margin-bottom: 7px;
font-size: 7px;
}
.mr-overview-value {
font-size: 10px;
}
.mr-policy {
padding-bottom: 42px;
}
.mr-policy-heading {
margin-bottom: 25px;
}
.mr-policy-heading h2 {
font-size: 16px;
}
.mr-policy-heading p {
max-width: 335px;
margin-top: 13px;
font-size: 10px;
}
.mr-grid {
grid-template-columns: 1fr;
gap: 10px;
}
.mr-card {
padding: 26px 22px;
}
.mr-card h3 {
margin-bottom: 14px;
font-size: 10px;
}
.mr-card p,
.mr-card li {
font-size: 10.5px;
line-height: 1.74;
}
.mr-action {
padding-top: 38px;
padding-bottom: 60px;
}
.mr-action h2 {
font-size: 21px;
letter-spacing: 0.13em;
}
.mr-action-description {
max-width: 340px;
margin-top: 16px;
font-size: 10.5px;
}
.mr-button {
width: 100%;
min-height: 50px;
margin-top: 24px;
font-size: 8.5px;
}
}
1. Voluntary 30-Day Return Policy
You may request a return within 30 days after receiving your order.
This voluntary policy applies in addition to your mandatory statutory
rights and does not restrict them.
For a return requested after the statutory withdrawal period has
expired, the item must be unused, unworn and in its original condition.
All tags, accessories, protective materials and original packaging
must be included. Proof of purchase is required.
MARVELLO may decline a voluntary return where these conditions are not
satisfied, without affecting any mandatory rights you may have.
2. Statutory Right Of Withdrawal
Consumers purchasing online generally have the right to withdraw from
the purchase within 14 days without giving a reason. For goods, the
withdrawal period normally begins on the day after the consumer, or a
person designated by the consumer, receives the goods.
To meet the deadline, it is sufficient to send a clear statement of
withdrawal before the 14-day period expires. You may use the return
request function or contact Client Services by email.
After notifying MARVELLO, the goods must be returned without undue
delay and no later than 14 days from the date of the notification.
3. Requesting A Return
Submit a return request through your customer account or contact
clientservices@marvello.eu.
Please include your order number and identify the item you wish to
return.
Client Services will provide the applicable return instructions and,
where available, a prepaid return label.
Please wait for the return instructions before dispatching the item.
This does not limit your right to notify MARVELLO of a statutory
withdrawal within the applicable deadline.
4. Return Shipping
Unless MARVELLO confirms otherwise, the customer bears the direct cost
of returning an item when exercising the statutory right of withdrawal
or using the voluntary 30-day return policy.
Where MARVELLO provides a prepaid return label, the applicable return
shipping cost will be communicated before the return is dispatched and
may be deducted from the refund.
MARVELLO bears reasonable return costs where the item is defective,
damaged in transit or supplied incorrectly.
MARVELLO
Herkulesvägen 6
393 51 Kalmar
Sweden
5. Condition And Handling
During the statutory withdrawal period, you may examine the item only
to the extent reasonably necessary to establish its nature,
characteristics and function.
If the item has been handled beyond what is necessary, MARVELLO may
make a proportionate deduction for any diminished value, as permitted
by applicable law.
The stricter unused-condition requirements stated in Section 1 apply
to MARVELLO’s voluntary return service after the statutory withdrawal
period has expired.
6. Exceptions
The statutory right of withdrawal may not apply to goods made to the
consumer’s specifications or clearly personalised, and to any other
category excluded by mandatory law.
Personalised, altered, specially commissioned or final-sale items are
not accepted under MARVELLO’s voluntary 30-day policy unless defective
or supplied incorrectly.
A reduced price does not remove any mandatory statutory right,
including the right of withdrawal where applicable or the right to
complain about a defective item.
7. Refunds Following Withdrawal
Where the statutory right of withdrawal is exercised, MARVELLO will
reimburse payments received for the returned goods, including the cost
of MARVELLO’s least expensive standard delivery option. Any additional
cost resulting from a more expensive delivery option selected by the
customer is not reimbursed.
Reimbursement will be made without undue delay and no later than 14
days after MARVELLO is informed of the withdrawal. MARVELLO may withhold
reimbursement until the goods have been received or the customer has
supplied evidence that they have been returned, whichever occurs first.
Refunds are made using the original payment method unless another
method is expressly agreed.
8. Refunds Under The Voluntary Policy
Returns submitted under MARVELLO’s voluntary policy are inspected after
arrival. Once approved, the purchase price of the returned item will
be refunded to the original payment method.
Original delivery charges are not refunded for voluntary returns made
after the statutory withdrawal period, unless MARVELLO states otherwise
or mandatory law requires reimbursement.
Bank and payment-provider processing times may affect when the refunded
amount becomes visible.
9. Defective, Damaged Or Incorrect Items
Contact Client Services as soon as reasonably possible if an item is
defective, damaged in transit or different from the item ordered.
Include the order number, a description of the issue and photographs
where relevant.
Consumers in Sweden have mandatory rights under the Swedish Consumer
Sales Act, including the right to complain about an original defect
within the statutory complaint period. These rights are separate from
the voluntary return policy and the right of withdrawal.
Nothing in this Policy excludes or limits rights that cannot lawfully
be excluded or limited.
10. Exchanges
MARVELLO does not currently offer direct exchanges. To obtain another
item, submit a return request and place a separate order, subject to
availability.
This exchange process does not affect any statutory remedy available
for a defective or incorrectly supplied item.
11. Uncollected Orders
Failure to collect a parcel does not by itself constitute a valid
exercise of the statutory right of withdrawal.
Please notify MARVELLO clearly if you wish to withdraw from the purchase.
MARVELLO may charge reasonable costs caused by an uncollected shipment
where permitted by applicable law and disclosed in the applicable terms.
12. Contact
Questions, return requests and complaints may be directed to:
MARVELLO
clientservices@marvello.eu
MARVELLO
Herkulesvägen 6
393 51 Kalmar
Sweden