Eligibility

For returns under MARVELLO's voluntary 30-day return policy, items must be unused, in their original condition and free from marks, stains, scratches, damage, odours or other signs of use.

During the statutory withdrawal period, you may examine the item only to the extent reasonably necessary to establish its nature, characteristics and function. Tags, accessories and proof of purchase should be included where reasonably possible.

For returns under MARVELLO's voluntary 30-day return policy, submitting a request does not itself confirm eligibility. Returned items are inspected before any voluntary refund is issued. This does not affect any statutory rights available under applicable law.

Requesting A Return

Sign in using the email address associated with your order, select the relevant delivered order and submit your request.

Client Services will review the request, confirm which return process applies and provide the relevant return instructions and, where applicable, a return shipping label.

A statutory right of withdrawal does not require prior approval where the legal conditions are satisfied. Please wait for return instructions before dispatching your creation.

Shipping And Returns

Returns must be sent only in accordance with the instructions issued by Client Services. Any applicable return shipping cost will be stated in those instructions.

Exceptions And Exchanges

Personalised, altered, specially commissioned or final-sale items are not eligible under the voluntary return policy unless defective or supplied incorrectly.

MARVELLO does not currently offer direct exchanges. To obtain another item, request a return and place a separate order, subject to availability.

Damaged Or Incorrect Items

Contact Client Services promptly if an item is defective, damaged in transit or different from the item ordered.

Include your order number, a description of the concern and clear photographs where relevant. Your statutory rights remain unaffected.

Withdrawal And Refunds

Where the European Union right of withdrawal applies, you may notify MARVELLO within 14 days after receiving an eligible online order.

Once received, the return will be inspected. Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

MARVELLO’s voluntary 30-day policy is offered in addition to, and does not replace, your mandatory statutory rights.