Available shipping methods and estimated delivery times are shown during checkout.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information. Delivery estimates are indicative and may be affected by carrier delays, customs procedures or periods of high demand.

Please contact Client Services as soon as possible and include your order number together with the requested change.

We will make every reasonable effort to assist, though changes or cancellations may no longer be possible once processing has begun. After dispatch, any applicable right of withdrawal is governed by our Returns Policy and mandatory consumer legislation.

Shipping availability is determined by the destination selected during checkout. Available methods, delivery estimates and charges will be displayed before payment.

International orders may be subject to customs procedures, import duties or local taxes. Where applicable, these charges are the responsibility of the recipient.

Orders are carefully prepared and dispatched using the delivery services available for the selected destination.

If your shipment is delayed, lost or arrives damaged, please contact Client Services promptly with your order number and supporting photographs where relevant. We will review the matter with the carrier and guide you through the next steps.

MARVELLO offers a 30-day return period from the date your order is delivered.

To be eligible for a return, the item must be returned in the same condition in which it was received. It must be unused and free from marks, stains, scratches, damage, odours or other signs of use.

All tags, protective materials, accessories and components of the original packaging must be included. The packaging does not need to remain unopened, but the item may only be handled as reasonably necessary to inspect its nature, characteristics and function.

Please review the complete Returns Policy before submitting a request.

Careful handling will help preserve the shape, surface, lining and hardware of your Marvello creation.

Avoid prolonged exposure to sunlight, heat, moisture, abrasive surfaces, perfume, cosmetics, oils and cleaning chemicals. For routine care, use only a clean, soft and dry cloth.

For a specific mark or concern, contact Client Services before attempting further treatment.

When not in use, store your Marvello creation in its original dust bag or protective packaging in a clean, dry and well-ventilated environment.

To preserve its shape, lightly fill the interior with soft, acid-free tissue paper. Avoid overfilling, folding, placing heavy objects on top or allowing the hardware to press against the surface.

Please contact Client Services with your order details, a description of the concern and clear photographs of the piece.

Each request is assessed individually, and available options will depend on the condition, construction and availability of suitable materials or components.

Our Client Services team aims to respond within one business day during our stated opening hours.

Response times may be longer during public holidays, product launches and periods of unusually high demand. Enquiries are reviewed in the order in which they are received.

Selected creations may return, but availability cannot be guaranteed. Restocks and future releases will be announced through Marvello’s official channels.

Client Services may provide available information regarding a particular creation, but cannot reserve or guarantee future stock.